Customer Information
ONLINE PURCHASE INFORMATION
This on-line purchase information governs purchases made through this web site and does not apply to MI JONG LEE purchases made in store.
15% Customization charge will be automatically added to the price of an item, when someone chooses CUSTOM sizing.
*Custom orders may still require alterations from a local tailor and that we are not responsible for alteration costs.
PRODUCT AVAILABILITY
All MI JONG LEE products are subject to availability. While we make every effort to only display items that are currently in stock and available to ship, there may be instances from time to time where we run out of stock in an item. Once an order is placed, you will receive an email confirmation. Please note, however, that this email confirmation does not guarantee the availability of the products you selected for purchase. Upon your order being approved and processed for shipment you will receive a second email containing the details of your order and a tracking number.
PRICING AND PAYMENT OPTIONS
While we try to ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.
Payment can be made by Visa, MasterCard, American Express, and Discover cards. We are required to collect sales tax for deliveries made within New York.
Please note that your credit card will not be charged at the time you submit your order. the transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirm stock availability, and your order is ready to be shipped.
SALES TAX
MIJONGLEE.COM charges state, local and county taxes on on-line transactions, as required by applicable laws. Please note that your on-screen transaction total will reflect the sales tax amount at the time of checkout.
SHIPPING AND DELIVERY
Orders ship via United Parcel Service (UPS) within 7-10 business days.
An order confirmation will be sent with tracking information. Orders can only be shipped to addresses within the United States and Canada. At this time, we are unable to ship to international destinations (excluding Canada), P.O. Boxes, APO addresses or US territories. We offer Ground, Second Day, or Next Day Air service. Please be advised that the processing time of up to 10 days still applies to orders placed with expedited shipping.
DOMESTIC SHIPPING METHODS AND FEES:
GROUND: $10.00 (UPS)
SECOND DAY: $30.00 (UPS)
NEXT DAY: $65.00 (UPS)
Please fill out the optional "Desired Wear-By Date" field at checkout and we will do our best to accommodate.
RETURNS AND EXCHANGES
MIJONGLEE.COM wants to ensure your complete satisfaction. If you are not completely satisfied with your purchase, you may send it back to us for a refund, store credit, or exchange.
Merchandise ordered as CUSTOM cannot be returned for a refund or exchange.
Sale merchandise is FINAL SALE and may not be returned for a refund or exchanged.
Chiffon (CHI), Georgette (GO), Organza (OG), Satin (SAT), and
Four Ply Silk (SLK) styles may not be returned for a refund or
exchanged.
You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund of the above final sale items. If you choose to not purchase Seel Return Assurance, your purchase is final sale. You can learn more about Seel Return Assurance below.
Returns must be postmarked within seven days of the delivery confirmation date. Items must be returned new and unworn, in their original condition, unwashed, unaltered and with all garment tags still attached. Merchandise without the original tags will not be accepted. All merchandise is quality-inspected prior to shipment. If you find a product to be defective, please notify us immediately. To ensure that your return is adequately protected in transit, we recommend that you send your items to us in the original packaging provided.
A prepaid UPS shipping label will be available upon request. No postage is required upfront. The cost of shipping will be automatically deducted from your return refund.
Please send all returns and exchanges to the following address:
MI JONG LEE
265 West, 37th Street, Suite 8E
New York, NY 10018
All correctly returned products (excluding sale merchandise, custom orders and satin (SAT) styles) will be credited as either a store credit or a refund to the original purchaser’s credit card excluding all applicable shipping costs. In the event that merchandise is not available for exchange, you will be refunded instead. Once we have received your package, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request from us.
WE RESERVE THE RIGHT TO DENY A REFUND/EXCHANGE IF THE RETURNED MERCHANDISE DOES NOT MEET OUR RETURN POLICY REQUIREMENTS.
For further assistance, please contact us at shoponline@mijonglee.com or call 212-575-5503 M-F 8:30 a.m. – 5 p.m. EST. Inquiries made outside of these hours will receive a response within the next business day.
ABOUT SEEL RETURN ASSURANCE
Get peace of mind while purchasing final sale items when you add Seel Return Assurance.
You'll have the option to return eligible final sale items for a refund by adding Return Assurance at checkout. We'll calculate the cost based on all eligible items in your cart. Some exclusions will apply.
All standard return policies apply to eligible item(s). The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.
Returns must be initiated within 7 days of the delivery date.
To initiate a return, please email Mi Jong Lee at shoponline@mijonglee.com with your order number and a reason for return.
Mi Jong Lee will provide a prepaid return shipping label. We are unable to offer free return shipping on eligible item(s) returned. We will deduct the standard $10 return shipping fee from your refund when processing the return.
Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Return Assurance is nonrefundable.
