Our primary goal is to ensure your complete satisfaction. If you are not completely satisfied with your purchase, you may send it back to us for a refund, store credit, or exchange.
Merchandise ordered as CUSTOM cannot be returned for a refund or exchange.
Sale merchandise is FINAL SALE and may not be returned for a refund or exchanged.
Chiffon (CHI), Georgette (GO), Organza (OG), Satin (SAT), and
Four Ply Silk (SLK) styles may not be returned for a refund or
You can purchase Kover Return Assurance at checkout if you'd like the option to return and receive a refund of the above final sale items. If you choose to not purchase Kover Return Assurance, these items will be final sale. You can learn more about Kover Return Assurance below.
Returns must be postmarked within seven days of the delivery confirmation date.
Items must be returned new and unworn, in their original condition, unwashed, unaltered and with all garment tags still attached. Merchandise without the original tags will not be accepted. All merchandise is quality-inspected prior to shipment. If you find a product to be defective, please notify us immediately. To ensure that your return is adequately protected in transit, we recommend that you send your items to us in the original packaging provided.
A prepaid UPS shipping label will be available upon request. No postage is required upfront. The cost of shipping will be automatically deducted from your return refund.
Please send all returns and exchanges to the following address:
MI JONG LEE
265 West, 37th Street, Suite 8E
New York, NY 10018
All correctly returned products (excluding finale sale merchandise) will be credited as either a store credit or a refund to the original purchaser’s credit card excluding all applicable shipping costs. In the event that merchandise is not available for exchange, you will be refunded instead. Once we have received your package, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request from us.
WE RESERVE THE RIGHT TO DENY A REFUND/EXCHANGE IF THE RETURNED MERCHANDISE DOES NOT MEET OUR RETURN POLICY REQUIREMENTS.
All orders ship via UPS within 5-7 business days.
A shipping confirmation will be sent with tracking information. Orders can only be shipped to addresses within the United States and Canada.
SHIPPING OPTIONS TO THE US:
GROUND: $10.00 (UPS)
SECOND DAY: $30.00 (UPS)
NEXT DAY: $65.00 (UPS)
SHIPPING OPTIONS TO CANADA:
GROUND: $35.00 (UPS)
Get peace of mind while purchasing final sale items when you add Kover Return Assurance.
You'll have the option to return eligible final sale items for a refund by adding Return Assurance at checkout. We'll calculate the cost based on all eligible items in your cart. Some exclusions will apply.
All standard return policies apply to eligible item(s). The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.
Returns must be initiated within 7 days of the delivery date.
To initiate a return, please email Mi Jong Lee at firstname.lastname@example.org with your order number and a reason for return.
Mi Jong Lee will provide a prepaid return shipping label. We are unable to offer free return shipping on eligible item(s) returned. We will deduct the standard $10 return shipping fee from your refund when processing the return.
Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Return Assurance is nonrefundable.